• When will my order be shipped?
  All orders are packed and shipped from Singapore within 3 business days! We'll announce any delays on our Instagram and TikTok @tembistore.
• Do you offer local shipping in Singapore?
  Yes! We offer free standard courier service for all orders above S$100. For tembi family members, enjoy free shipping on orders above S$50! All other orders have a flat shipping rate of S$5. Your order will arrive within 2-3 business days after dispatch.
• Do you ship internationally?
  We don't currently offer international shipping, but if you're interested in purchasing from outside Singapore, please reach out! We'd love to help you bring some tembi joy to your little one.
• How can I track my order?
  Once your order ships, you'll receive a tracking number via email! Use this to follow your package's journey to your doorstep. 🎁

• What's your return policy?
  We offer refunds or exchanges only for defective items or if you received an incorrect product. We stand behind every piece we curate!
• How do I return an item?
  Simply email us at tembi.sg@gmail.com within 14 days of your order's shipping date. Items must be returned unused, unwashed, and in original packaging with all accessories included.

• How should I care for my tembi clothing?
  For the softest, longest-lasting wear, follow these gentle care steps inspired by our partner brand Nous:
• Best care:

1. Hand wash in cool water with mild, baby-friendly detergent
2. Gently squeeze out excess water (no wringing!)
3. Lay flat or hang to dry away from direct sunlight

• Machine wash:

1. Use cold water on gentle cycle
2. Use mild, baby-friendly detergent
3. Avoid bleach or harsh chemicals
4. Tumble dry on low heat or air dry
5. Turn garments inside out before washing

• Care tips:

Wash at low temperatures to maintain softness

Air dry when possible for best results

Iron on low heat if needed

Following these steps maintains the OEKO-TEX® certified quality and keeps our tropical-weather fabrics perfect for Singapore's climate. Your baby will feel wrapped in the softest comfort! 🤗

• Can I machine wash everything?
  Yes! All our clothing can be machine washed. For extra softness and longest lifespan, we recommend hand washing when possible. Our fabrics are designed for easy care either way!

• What is the tembi family membership?
  Join our tembi family for wonderful benefits including free shipping on orders above S$50, early access to new collections, and exclusive member promotions. Sign up through our website and follow us on social media! 🌟
• How do I stay updated on new arrivals?
  Follow us on Instagram and TikTok @tembistore for updates, styling inspiration, and sneak peeks of new collections!

• Have other questions?
  Email us at tembi.sg@gmail.com and we'll get back to you as soon as possible! We're here to help you find the perfect pieces for your little treasure.
• Do you have a physical store?
  We're currently online only, but we're exploring pop-up opportunities! Follow our social media for announcements about meeting us in person.